Mark Moran

Mark Moran is a seasoned professional with extensive experience in client services and technical support management. Currently serving as the Client Services Manager at AbacusNext since July 2016, Mark previously held the position of Team Lead at GAVEL AND GOWN LIMITED from November 2007 to July 2016, where responsibilities included managing a team of 25 to 30 Technical Support Representatives, overseeing hiring processes, and coaching team members on Key Performance Indicators. Mark's experience also includes roles at Sitel Inc (T-Mobile USA), where, as Team Manager/Supervisor, the focus was on ensuring customer and client satisfaction and participating in product development discussions. Earlier roles include a Product Specialist position at Sitel (T-Mobile USA), providing technical assistance for GSM/GPRS data devices, managing call queues, and conducting training sessions. Mark holds a degree from Memorial University in Newfoundland and Labrador, completed between 1996 and 1999.