Ben P.

Ben P. began their career in 2015 as a Branch Teller at TD, where they achieved Top Performer status three times in one year. Ben then moved to Flushing Bank in 2016 as a Team Lead of the Solutions Center, where they reported directly to the C-suite VP and led a multi-channel contact/call center operation. In 2019, Ben P. joined Cogni as the Member Service Manager, where they reported to the executive Head of Customer Experience and was responsible for understanding Customer Experience and creating scalable banking operations processes and standards.

Ben P. holds a Bachelor of Business Administration - BBA in Accounting and Finance from Baruch College. Ben has also obtained a number of certifications, including "Become a Customer Service Manager" from LinkedIn in September 2021, "Exercising Leadership: Foundational Principles" from edX in April 2021, "Zendesk Support Administrator Expert I" from Zendesk in December 2021, and "Quality Standards in Customer Service [2016]" from LinkedIn in May 2020.