Zack Johnston

Zack Johnston is currently focused on Customer Success and Program Strategy at DX, where they have expanded Grafana's Customer Success practice under their leadership. Zack has cultivated a background in customer success, data-driven decision-making, and project management, resulting in significant improvements in renewal and cloud conversion rates while reducing churn. Their previous experiences include roles at Splunk and YMCA of the Rockies, where they demonstrated expertise in staffing and customer success management. Zack holds a Bachelor's degree in Communication and Media Studies from Wheaton College.