Kyoo Jo is currently the Lead Product Manager for AI Driven Customer Support at Flex, where they focus on enhancing customer experience. They previously served as a Product Strategy & Operations Manager at DoorDash and Wayfair, specializing in customer experience automation and agent tools, respectively. Before that, they held various roles at IBM, including Senior Product Manager and Strategic Partnerships Leader within the IBM Cloud division. Kyoo Jo is pursuing a Bachelor of Science in Business Administration at Carnegie Mellon University's Tepper School of Business.
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