Susannah H. is an experienced professional currently serving as a Senior Partner Success Manager at Flex since December 2021, following a progressive role in partner success management. Prior experience includes a tenure at AppFolio, Inc. from June 2018 to December 2021, where Susannah held several positions, culminating in the role of Senior Product Success Manager. Notable accomplishments involve working with new clients to achieve business goals using software and maintaining high success rates for client reconciliation and support responses. Earlier roles featured positions in customer success management and educational testing with a strong emphasis on client communication and satisfaction. Susannah holds bachelor's degrees in Communication and Psychology from UC Santa Barbara and the University of Melbourne.
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