Kalongo Mulamba

Kalongo MULAMBA has extensive experience in IT Service Management, currently serving as Sr Manager Enterprise Service Management at Getinge since October 2017. Responsibilities include overseeing the Group's ITSM operations, supporting the establishment of an outsourced international service desk, and managing the migration to ServiceNow ITSM & CSM across nearly 40 countries. Prior to Getinge, Kalongo held various consulting roles, including Engagement Manager at Engage ESM and Consultant ITSM for clients such as Safran, Bordeaux Métropole, and GRDF, focusing on ITSM tool consolidation and implementation. With a strong background in IT and project management, prior positions include leadership roles in IT management and systems engineering. Kalongo holds an MBA in Technology Management from the University of Phoenix and a Master's degree in Computer Science from Université de Bordeaux, complemented by education from prestigious institutions such as Harvard Business School and Berghs School of Communication.