Michael Smethy

Michael Smethy currently serves as the Director of Customer Service for North America at Getinge, a position held since September 2023. Prior to this role, Michael spent over 16 years at Siemens Healthineers, where key responsibilities included directing the Remote Services Center for the Atellica Solution and overseeing Service Business Management within the Laboratory Diagnostics division. Michael has extensive experience in staff recruitment and training, service revenue growth, cost management, and ensuring high customer satisfaction. Earlier in Michael's career, leadership roles included Senior Director of National Field Service at Siemens Healthcare Diagnostics and National Field Service Manager at Diagnostic Products Corporation. Michael holds a BA in Economics and Communications from William Paterson University and a certificate in Organizational Leadership from the University of Pennsylvania.