Nikolay Volkov is an experienced service management professional with a robust background in technical service operations across various companies. Currently serving as Service Director at Getinge since November 2020, Nikolay has previously held positions such as Customer and Technical Support Manager at FOSS, Manager Technical Services at Bio-Rad Laboratories, Technical Service Manager at Johnson & Johnson, and Manager Technical Services at Lisec CIS. Expertise includes P&L control, budget planning, strategic development of service structures, customer satisfaction improvement, remote service development, and establishing performance KPIs. Educational qualifications include a Master's degree in Engineering Technology and a Master's degree in Industrial Management from Moscow State Industrial University and a graduate program at ESMT Berlin.
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