Ben Simpson

Head of Customer Success at Level

Ben Simpson has extensive experience in customer success and account management roles. Ben began their career at MHM Commercial Ltd, where they worked as a Logistics Co-Ordinator and eventually became a Branch Manager. In this role, they managed multiple branches, handled client activities, and supervised drivers and garage staff.

Ben then joined DHL as a Transport Planner and Front Line Manager, where they were responsible for planning and running company vehicles, managing on-site drivers, and producing reports on vehicle efficiency.

Afterwards, Ben moved on to Jobandtalent, where they worked as an Account Manager and then as an Account Executive and Team Leader. In these roles, they maintained communication with existing clients, developed new business, onboarded new clients, and conducted performance reviews.

Following their time at Jobandtalent, Ben joined Reach plc as a Customer Success Executive and was later promoted to Senior Customer Success Executive. Ben managed and enhanced relationships with clients, grew revenue from top spending accounts, and acted as a trusted advisor to clients.

Ben then joined Fixflo as a Customer Success Executive and was later promoted to Customer Success Manager. In these roles, they led implementation projects, conducted business reviews and training sessions, and collaborated with cross-functional teams to ensure a customer-focused experience.

Currently, Ben works at Level Financial Technology as the Head of Customer Success. Ben is responsible for client communication, creating and managing the customer success and support function, and ensuring alignment across departments. Ben also develops and executes a scalable framework for onboarding and lifetime management, leads operations meetings, and highlights key customer success activities.

Overall, Ben's work experience demonstrates their expertise in customer success, account management, and team leadership roles. Ben has a track record of building strong client relationships, driving customer satisfaction, and achieving business goals.

Ben Simpson attended Eastwood Comprehensive School but did not pursue a degree or specialize in a specific field of study. No specific start or end years were provided for this education experience.


Previous companies

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  • Head of Customer Success

    June, 2022 - present

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