Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. They also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.

Health & Wellness

Hospital

Maple

Brett Belchetz

Amii Stephenson

Marc Caltabiano

Roxana Zaman

Daniel Shearer

Customer Support Coordinator

Bilingual Customer Support Coordinator

Director, People & Culture

Carl Smith

Stuart Starr

The Client Success Team at Maple ensures seamless experiences and positive outcomes for all users of the virtual care platform. They support patients by addressing concerns, resolving issues promptly, and guiding them through the platform’s services. In addition, they manage relationships with resellers and account holders to maintain satisfaction and engagement. Key responsibilities include onboarding new clients, providing customer support, and optimizing the client journey to enhance overall satisfaction.

Client Success Team

This department provides nursing and laboratory management services to ensure quality patient care.

Healthcare Services

The Software Engineering team at Maple is responsible for developing and maintaining the virtual care platform that allows Canadians to access medical services online. This includes building and optimizing the web and mobile applications for seamless, secure patient-doctor interactions, ensuring the platform operates reliably 24/7, and integrating specialized medical services. This team also focuses on enhancing user experience, accessibility, and maintaining the robust backend infrastructure needed for the platform’s scalability and security.

Software Engineering

This department focuses on ensuring customer satisfaction and managing relationships to drive business success.

Client Success

This department focuses on providing assistance and solutions to customer inquiries and operational needs.

Customer Support Services

This department is responsible for guiding the development and marketing of products to meet customer needs and drive business growth.

Maple

Org chart

Teams

Client Success Team

Healthcare Services

Software Engineering

Client Success

Customer Support Services

Product Management

Offices

Maple

Org chart

Teams

Client Success Team

Healthcare Services

Software Engineering

Client Success

Customer Support Services

Product Management

Offices

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