Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. They also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.

Health & Wellness

Hospital

Maple

Brett Belchetz

Roxana Zaman

Stuart Starr

Carl Smith

Daniel Shearer

Marc Caltabiano

Customer Support Coordinator

Bilingual Customer Support Coordinator

Director, People & Culture

Amii Stephenson

The Operations Team at Maple ensures the seamless delivery of virtual healthcare services by overseeing the coordination between healthcare providers and patients. They manage technical support, optimize care delivery processes, maintain service quality, secure partnerships, and ensure compliance with information security and privacy standards. This team plays a critical role in enhancing patient experience and operational efficiency within the platform.

Operations Team

The Software Engineering team at Maple is responsible for developing and maintaining the virtual care platform that allows Canadians to access medical services online. This includes building and optimizing the web and mobile applications for seamless, secure patient-doctor interactions, ensuring the platform operates reliably 24/7, and integrating specialized medical services. This team also focuses on enhancing user experience, accessibility, and maintaining the robust backend infrastructure needed for the platform’s scalability and security.

Software Engineering

The Sales and Partnerships team at Maple is responsible for driving revenue growth and expanding the company's market presence. This includes establishing and nurturing strategic partnerships, managing reseller relationships, and developing enterprise and channel sales strategies. The team collaborates closely with key stakeholders to identify new business opportunities and implement initiatives that enhance Maple's reach and impact in the virtual care industry.

Sales and Partnerships

The Leadership Team at Maple plays a crucial role in steering the company's vision and strategy, ensuring operational excellence and financial sustainability. Composed of key executives including the CEO, CFO, and CPO, the team collaborates to drive growth, enhance the virtual care platform, and oversee the execution of innovative healthcare solutions that prioritize patient access and quality.

Leadership Team

The Marketing and Communications team at Maple is responsible for developing and executing strategies to promote the virtual care platform's services. This includes increasing brand awareness, driving patient acquisition and retention, and ensuring effective communication of Maple's value proposition. Team members work on multi-channel marketing campaigns, lifecycle marketing, brand management, and performance optimization to engage and retain patients, and promote Maple's wide range of healthcare specialties.

Marketing and Communications

The Client Success Team at Maple ensures seamless experiences and positive outcomes for all users of the virtual care platform. They support patients by addressing concerns, resolving issues promptly, and guiding them through the platform’s services. In addition, they manage relationships with resellers and account holders to maintain satisfaction and engagement. Key responsibilities include onboarding new clients, providing customer support, and optimizing the client journey to enhance overall satisfaction.

Maple

Org chart

Teams

Operations Team

Software Engineering

Sales and Partnerships

Leadership Team

Marketing and Communications

Client Success Team

Offices

Maple

Org chart

Teams

Operations Team

Software Engineering

Sales and Partnerships

Leadership Team

Marketing and Communications

Client Success Team

Offices

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