Billy Grimley is an accomplished professional with extensive experience in customer success and account management across diverse industries. Currently serving as Senior Director of Customer Success at Moss since September 2025, Billy previously held notable positions such as Senior Vice President of Customer Success at Doctify, where responsibilities included restructuring global customer teams and enhancing onboarding processes. As the Founder of Outkom.ai, Billy specialized in guiding European startups through transformative growth utilizing AI in customer experience. Additional roles include VP of Account Management at Container xChange, Chief Commercial Officer at Smartr365, and various managerial positions at WeWork and Trustpilot, showcasing a strong track record in driving revenue growth and operational efficiency. Billy holds a Bachelor of Arts degree in English language and applied linguistics from the University of Reading.
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