Vagner Gomes

Vagner Gomes is a seasoned professional with over 15 years of experience in credit card processes, specializing in chargeback for fraud and commercial disputes from both issuer and acquirer perspectives. They hold extensive knowledge of chargeback rules related to major card brands like Mastercard, Visa, Amex, and Elo, effectively managing disputes from initiation to pre-arbitration or arbitration phases. Currently serving as a Senior Chargeback Backoffice Analyst at Getnet Brasil, Vagner previously worked at Itaú Unibanco for 16 years, where they excelled in process management and automation projects aimed at improving execution quality and efficiency. Vagner obtained a degree in Systems Analysis from Universidade Bandeirante de São Paulo and pursued graduate studies in Business Strategy and Statistics at Mackenzie and Fundação Getulio Vargas, respectively.