Reem Aly

Reem Aly is an experienced professional in operations and customer service, currently serving as Operations Team Lead at Octo since February 2023. Previously, Reem held the position of Chargeback Specialist at Halan Cash from January 2021 to January 2023, where responsibilities included managing chargeback cases and ensuring compliance with service levels. Prior to that, Reem was a KYC Operations Specialist, overseeing KYC paperwork and collections. Reem also worked as a Customer Care Agent at Orange from October 2019 to December 2020, focusing on customer inquiries and satisfaction. Reem's early career included trainee roles at QNB Group and saib. Reem holds a Bachelor of Commerce in Accounting from Cairo University, earned between 2015 and 2019.