Simon Johnson

Simon Johnson is currently the Head of Customer Service at Pliant, where they oversee the global service strategy for a high-growth fintech. In previous roles, Simon served as the Global Member Support Director at WeWork, leading a major support transformation for over 500,000 members, and as VP of Customer Experience at Big Bus Tours, enhancing customer satisfaction through strategic initiatives. Simon's expertise spans crisis management, customer experience transformation, and operational resilience, reflecting a dedicated philosophy that positions customer service as a vital business asset.