Dhaker Ben Ammar

Customer Success Manager

Dhaker Ben Ammar currently serves as a Customer Success Manager and Deputy Team Manager at Getronics, where a strong emphasis on queue management and task organization is evident. Prior experience at Getronics includes roles as a 2nd Line Help Desk Analyst and a French-English IT Technical Analyst, focusing on SLA management, customer satisfaction, and data security. Dhaker's background also includes technical support at Covalen, managing client communications and troubleshooting technical issues, as well as experience in internal communications and design at SBM TUNISIE. Prior internships at Société Tunisienne de l'Electricité et du Gaz and Tunisie Télécom provided foundational skills in customer service and telecommunications. Full academic research work includes a thesis on sustainable technology that integrates renewable energy and smart irrigation systems.

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