Tom McCallum is an experienced Senior Service Delivery Manager at Getronics since August 2011, overseeing Service Delivery for 55 national locations and managing two regional Service Delivery Managers. Previous roles include Problem Manager and Major Incident Manager at Getronics LTD, focusing on service management processes in the Oil and Gas industry, and Client Service Manager at PinkRoccade, where responsibilities included mobile field service delivery for key national contracts. Tom's career began as a Service Delivery Manager at Computeraid, managing the BT Scotland account, and has included roles as Customer Service Manager at PinkRoccade. Tom holds a BA in Politics, Philosophy and Economics from the Open University, along with various ITIL and management qualifications.
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