Sift
Steve Chen is an experienced professional currently serving as the Staff Community Programs Manager for Global Meetups at Sonar and the Executive Director of Code & Coffee, where Steve has scaled meetups from 1 to 35 active chapters, facilitating 368 community events annually with over 200 volunteers. Additionally, Chen holds advisory roles with OSS4AI and Sift AI, along with previous leadership positions in developer relations and software quality automation at companies like Openbase and Framebridge. Chen’s accomplishments include significantly reducing error rates in a web scraping application, enhancing community branding through meetups, and establishing efficient support processes in fast-paced environments. Educational background includes a Bachelor of Science in Information Systems Management from the University of Maryland and an Associate of Arts in Computer Applications from Montgomery College.
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Sift
Sift transforms your community from chaos to clarity. We're building a best-in-class tool to help you triage issues, solve support tickets, and gather insight from all of your community and support channels. Sift handles everything from unifying your support experience, extracting key issues and insights, and automating everything you don't want to do.