Synapse
Asia Ali's work experience includes:
1. Cognota (2020 - Present): Customer Care Specialist.
2. Uber (2018 - 2020): Expert - responsibilities included onboarding new driver-partners, assisting existing driver-partners with troubleshooting and issue resolution, escalating and communicating issues across operational teams, staying updated with Uber policies and programs, and creating solutions to common issue trends.
3. Kitchen Stuff Plus Inc. (2017 - 2018): Lead Sales Associate.
4. Bulk Barn Foods Limited (2015 - 2016): Supervisor.
Asia Ali completed their Bachelor of Arts (B.A) degree in Psychology from Ryerson University from the year 2018 to 2022. Additionally, they obtained various certifications related to customer service and business fundamentals from LinkedIn in October 2020. The certifications include "Building Rapport with Customers," "Business Fundamentals for Customer Success Managers," "Creating Positive Conversations with Challenging Customers," "Creating a Positive Customer Experience," "Customer Service Foundations," and "Sales: Customer Success."
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Synapse
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Synapse helps learning and development departments standardize training design, manage training requests and keep up with the demand for training.