John McEwan

John McEwan brings extensive experience in customer experience management and operations within the hospitality and service sectors. Currently serving as the Head of Customer Experience (UK) at Gett since October 2014, John oversees a large team to deliver exceptional service to diverse customer groups, including passengers, business clients, and drivers. Prior to this role, John operated as a self-employed individual after retiring from the ownership of four pubs. From June 2007 to April 2011, John was the Owner & Operations Director at Mossedge LTD, managing financial performance and compliance for multiple venues. Before that, John had a significant tenure at Fairview Hotels, where as Group Operations Manager, responsibilities included overseeing general managers and ensuring employee engagement and operational success across several properties.