Heather Naughton

Heather Naughton has extensive experience in consumer operations and support, currently serving as Senior Manager, Consumer Operations - Delivery at Upside since April 2017. In this role, Heather has successfully scaled the Consumer Support team to support 6 million active users through a multi-channel approach and manages a diverse team of 200 members. Prior to this, Heather held positions including Manager of Consumer Support & Operations, where significant process improvements were made, and Consumer Support Specialist at Aquion Energy, focusing on HR and employee engagement initiatives. Additional experience includes roles at UPMC and ModCloth, where Heather contributed to customer care training and HR functions, complemented by a Bachelor of Arts in English Education from La Roche University.