Ana Vincenzoni

Ana Vincenzoni has a diverse work experience history dating back to 2010. Ana started their career as a Customer Service Agent at Croatia Osiguranje, followed by a role as a Customer Service Agent at VIPnet. In 2012, they interned at Primli d.o.o. and gained experience in the transport industry. Ana then worked as an Associate Computer Technician at the Ministry of Maritime Affairs, Transport and Infrastructure. From 2015 to 2017, Ana worked as a Transactional Specialist at Microsoft, responsible for resolving customer queries and maintaining service levels. Ana continued their career at SSE Airtricity as a Business Energy Customer Service Advisor, handling calls, emails, and web chats while ensuring excellent customer service. Ana then served as a Health and Safety Administrator at SIRO before joining GotPhoto.com I fotograf.de as a Technical Support Specialist for the UK market. Currently, Ana occupies the position of a B2B Supplier Engagement Specialist at GetYourGuide.

Ana Vincenzoni has a Master's Degree in Occupational Safety and Health Technology/Technician from the University of Zagreb/Sveuciliste u Zagrebu, which they obtained from 2012 to 2014. Ana also holds another Master's Degree in Transportation Planning and Engineering from the same university, which they earned from 2003 to 2010. In addition to their educational background, Ana has obtained multiple certifications in foundational support and talk/voice from Zendesk in April 2023.