David Büchli

David Büchli is a seasoned professional with a robust background in customer care and operational excellence, currently serving as Senior Manager Operational Excellence Customer Care at GetYourGuide since October 2016. Prior roles within the company include Customer Care Manager and Team Lead Customer Service, overseeing international teams and focusing on process improvement and customer experience strategy. David's experience spans various industries, including a freelance translation role specializing in e-commerce and tourism, team management in outsourced customer service, and recruitment positions at HP and Manpower Nederland. Educational credentials include a Project Management Professional certification and a Bachelor’s degree in International Business from Amsterdam University of Applied Sciences.