Fabiola Narvaez

Fabiola Narvaez has extensive experience in customer service and quality assurance, currently serving as a Quality Assurance Specialist at GetYourGuide since February 2017, where responsibilities include quality analysis and the implementation of QA procedures for customer support. Prior roles at GetYourGuide include Senior Customer Experience Representative and Customer Service Representative, focusing on CSAT analysis and bilingual customer support. Fabiola has a foundational background in customer service management as a Customer Service Coordinator at Europ Assistance España, overseeing a team of 50 employees and managing claims. Other past positions include roles in quality control and guest services at El Cid Resorts and London Visitors Hotel, as well as coordinating international programs at Universidad Autónoma de Guadalajara. Fabiola holds a Master's degree in International Business from CESMA Business School and a Bachelor's degree in Business Administration from Universidad de Guadalajara.