Patrycja Mazur

Patrycja Mazur is the Head of Care Operational Excellence at GetYourGuide, where they manage a portfolio of agent capacity and oversee various contact teams to ensure seamless support. Previously, they held multiple leadership roles at NielsenIQ, focusing on global product operations and strategic project implementation across multiple regions. Patrycja also served as an Associate Director at Wayfair, where they identified quality improvement areas and led teams to enhance supplier servicing. They began their career at Nielsen Local, progressing from a Client Service & Analytics Executive to a Team Manager, where they managed client relationships and strategic projects. Patrycja earned a Master's degree in Economics/Finance from the Warsaw Private School of Business and Administration and a Postgraduate Degree in Marketing Analysis from SGH Warsaw School of Economics.