Rashed Uddin Ripon is a Zendesk Administrator and Platforms & Applications Manager at GetYourGuide, where they oversee Zendesk-related initiatives, ensuring optimized workflows and integrations across multiple channels and languages. With over 5 years of experience specializing in WordPress and technical support, they excelled as a Happiness Engineer at Automattic, focusing on WooCommerce. Rashed holds a Master of Engineering in Electrical and Electronics Engineering from Ostbayerische Technische Hochschule Regensburg, along with a Bachelor of Science from Ahsanullah University of Science and Technology. They are passionate about enhancing customer journeys and mentoring teams across various industries.
This person is not in the org chart
This person is not in any teams
This person is not in any offices