Beatriz Matos

Beatriz Matos currently serves as a QA Analyst at GFT Technologies, focusing on the analysis of user stories, functional requirements, and acceptance criteria, as well as test case development and bug management. Previously, Beatriz held a similar role at Sottelli | Especialistas em Salesforce. With extensive experience in customer service, Beatriz worked at Supergasbras in various capacities, including Customer Service Specialist, where responsibilities included analyzing customer experience indicators and improving customer satisfaction through data analysis. Additionally, Beatriz gained experience in Salesforce as a QA Analyst and has held multiple customer service roles that involved operational support and quality monitoring. Beatriz is pursuing a degree in Educação from UNINASSAU, expected to be completed by December 2024, and previously obtained a licenciatura in Letras - Literatura from Estácio.