Roberto Hernandez is a Master in IT Management with over eight years of experience in the IT sector, having started as a software engineer after earning a Bachelor's degree in Computer Software Engineering from Tecnológico de Costa Rica. Roberto's career includes roles such as Software Developer at BSP, Customer Service Representative at Amazon, and Scrum Master at Fiserv, leading up to positions as Delivery Manager and Project Manager at Encora Inc. Currently, Roberto serves as the Regional Head of Delivery for Central America and the Caribbean, where responsibilities include overseeing multi-country operations, managing revenue, and driving operational growth while ensuring client satisfaction. Additionally, Roberto completed a Master’s degree in IT Management at Tecnológico de Costa Rica from 2019 to 2023.
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