Beate Hoffmann

Beate Hoffmann has extensive experience in customer service and process management, beginning at Beckman Coulter as a Troubleshooter in customer care support for medical devices and later at Ericsson Germany as a Troubleshooter for mobile phones. Beate progressed through various roles at SITEL Germany, including Process Manager, Technical Mentor, Site Support Coordinator, and Team Manager, ultimately specializing in training and system administration. At Sitel, Beate advanced to Tools & Change Coordinator, focusing on CRM systems and process improvements. Since June 2013, Beate has been with GHX Europe as a Customer Service Analyst, responsible for customer inquiries, CRM management using Salesforce, process enhancement, and tool monitoring.