Celena Skidmore

Celena Skidmore is a seasoned Senior Program Manager currently leading Automation & Scalability initiatives at GHX, where they spearhead global growth strategies and have successfully driven significant workforce expansion and cost savings. Previously, Celena was a Senior Manager at Instacart, where they launched the company's first enterprise-wide Customer Experience program, enhancing customer loyalty and operational efficiency. Their career includes impactful roles at Thumbtack and Amazon, where they focused on customer experience, operational excellence, and strategic planning, consistently achieving cost reductions and improvements in customer satisfaction. Celena holds multiple certifications including PMP and Lean Six Sigma.