Mark Ford

Mark Ford is a seasoned professional with extensive experience in operations support and customer care at GHX, where tenure spans from December 2003 to the present. As Sr. Manager of Operations Support, Ford leads global Transaction Support teams across the US and India, managing diverse operational functions including customer support, problem management, and business analysis. A proven leader, Ford has successfully recruited and trained high-performing teams, introduced innovative solutions to reduce case backlog, and established training protocols that support organizational growth. Prior positions include Manager of Technical Support and Customer Care Contact Center Manager, where efforts focused on enhancing customer experiences and driving team cohesion. Mark Ford holds a Bachelor of Business Administration in Computer Information Systems from Middle Tennessee State University and has pursued further education at the University of Maryland and Berklee College of Music.