Michael Kappert

Manager - Service Culture

Michael Kappert has extensive experience in leadership and management within the retail and service industries. Currently employed at Giant Eagle, Inc. since August 2011, Michael holds multiple positions, including Manager of Service Culture, Leadership Trainer, and Strategy - Scheduling and Training Manager, overseeing direct labor and customer satisfaction. Previous roles include Special Projects Field Trainer and Senior Store Leader, managing large teams and implementing company strategies. Prior to Giant Eagle, Michael worked at Target as an Executive Team Leader, leading operations for 50 direct reports, and held various positions at the South Baldwin Volunteer Fire Company. Michael's background also includes loss prevention management at Kohl's. Educational qualifications include a certification in Criminal Justice from Indiana University of Pennsylvania and an AS in Liberal Arts from the Community College of Allegheny County.

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