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Felix B.

Head Of Customer Service/support at Giddy

Felix B. has a diverse work experience spanning various industries and roles. Felix is currently working as the Head of Customer Service at Giddy. Prior to that, they worked as an Event Coordinator at Gel Blaster. From 2020 to 2021, Felix served as the Unit Manager Emergency Dispatch Operations at ADT, where they oversaw daily operations, built relationships with stakeholders, and played a key role in implementing a functional organization model. Felix also has experience as an Executive Team Leader at Target, where they supervised store operations and utilized their expertise in human resources. Earlier in their career, Felix held positions such as Director of Customer Service Operations at Wells Fargo, WFM Manager at PennyMac Loan Services, and Director of Customer Experience at Bank of America. Felix also worked at Bank of America in various roles, including Risk Operations Unit Manager, Risk Operations Team Manager, OJT Trainer, and Account Manager/Collector. Throughout their career, Felix has demonstrated leadership, strategic thinking, and the ability to manage and develop teams.

Felix B. obtained a Bachelor's degree in Project Management from Ashford University, attending from 2017 to 2020. Prior to that, they studied Business Administration and Management, General at California State University, Fullerton from 2004 to 2005, although they did not complete a degree at that time. In 2013, Felix began pursuing another Bachelor's degree in Business Administration and Management, General at Walden University, but the end date of their studies is not provided.

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Timeline

  • Head Of Customer Service/support

    November, 2021 - present