GIG Logistics provides e-commerce logistics services.

E-Commerce

Freight

Logistics & Supply Chain

GIG Logistics

GIG Logistics' headquarters in Houston, TX, United States

Amanda Stewart

Odafe Ojonah

The Customer Experience Team at GIG Logistics is dedicated to ensuring exceptional service for e-commerce clients by addressing inquiries, resolving issues, and providing guidance throughout the shipping process. Comprising various roles, including Customer Experience Agents and Customer Service Representatives, this team focuses on enhancing customer satisfaction and fostering strong relationships while effectively managing claims and disputes. Their mission is to create a seamless and positive experience for every customer interaction.

Customer Experience Team

The E-commerce Operations team at GIG Logistics is responsible for overseeing and enhancing the logistics processes tailored for e-commerce businesses. This team coordinates order fulfillment, manages client accounts, and ensures seamless communication between marketing, social media, and finance departments to optimize customer experience and drive revenue growth. They also focus on leveraging digital marketing strategies to boost visibility and engagement with e-commerce platforms.

E-commerce Operations

The Operations and Logistics team at GIG Logistics is responsible for efficiently managing the flow of goods from origin to destination, ensuring timely and accurate deliveries for e-commerce clients. This includes coordinating airport operations, overseeing hub and last-mile logistics, analyzing operational performance, and implementing strategies to streamline processes. By optimizing logistics and enhancing operational capabilities, the team plays a crucial role in delivering exceptional service to customers and maintaining a competitive edge in the e-commerce logistics market.

Operations and Logistics

The Product Management and Design team at GIG Logistics is responsible for driving the development and enhancement of logistics solutions tailored for the e-commerce sector. They focus on identifying market needs, designing user-centric products, and optimizing overseas shipping processes to improve efficiency and customer satisfaction. Through collaboration and innovation, the team aims to propel the company's growth in competitive logistics markets.

Product Management and Design

The Marketing and Content Team at GIG Logistics focuses on promoting the company's e-commerce logistics services through strategic content creation and digital marketing campaigns. They drive brand awareness, engage potential clients, and support sales efforts by crafting compelling narratives and managing online presence across various platforms. The team collaborates closely with the E-commerce Account Manager to ensure alignment with market needs and customer experiences.

GIG Logistics

Org chart

Teams

Customer Experience Team

E-commerce Operations

Operations and Logistics

Product Management and Design

Marketing and Content Team

Human Resources

Offices

Similar companies