Benjamin M. is an experienced operations leader currently serving as the Head of Customer Operations at Gigaclear since May 2023. In this role, Benjamin oversees the Customer Operations team, emphasizing excellent service delivery across multiple channels. Previously, as the Head of Operations at PARTS iD Inc from November 2012 to February 2023, Benjamin expanded the workforce significantly and led the implementation of CRM systems and performance management initiatives. Additionally, Benjamin held the position of BPO Operations Manager, where responsibilities included KPI development and extensive training programs across various countries. Earlier career experience includes serving as an Account Manager at Euro Car Parts Ltd., where Benjamin managed trade accounts and trained new sales advisors. Benjamin holds a Bachelor's degree in Automotive Industry and Motor Vehicle Diagnostic from Henley College, Henley, England.
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