Daniel Perez is a seasoned professional in technical support, currently serving as Director of Technical Support at Gigamon since May 2023, following a substantial tenure at Telmex from February 2012 to May 2023. At Telmex, Daniel held various roles including Technical Support Manager, where responsibilities included managing a Third Level Support Team and overseeing a change control team, analyzing trends to enhance customer experience. Prior to these managerial positions, Daniel operated as a Third Level Support Engineer and a First Level Support Engineer, addressing complex issues for enterprise customers and providing presentations on network improvements. Daniel holds a Bachelor of Engineering in Communication and Electronics from Instituto Politécnico Nacional, completed in 2011.
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