Srinivasan Mohan is a seasoned professional with significant experience in customer success and technical sales within the B2B sector. Notable roles include Technical Sales Manager at Skill-Lync, Associate Director of Customer Success for APAC & EMEA at Simplilearn, and Sr. Customer Success Manager at Gigamon. At Skill-Lync, Srinivasan led initiatives that enhanced customer experience, resulting in a 15% increase in satisfaction ratings and improved operational efficiency through a custom CRM solution. Additionally, Srinivasan has managed large support teams, successfully maintaining high customer satisfaction metrics, including 90% CSAT and 80% NPS across various positions. Srinivasan holds a Bachelor's degree in Mechanical Engineering from Holycross Engineering College, completed in 2016.
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