Rahul Menon

Rahul Menon is a seasoned Customer Success and Support Leader with over 19 years of experience in building and scaling high-performing teams. They have led operations in various roles at companies like [24]7, Inc., Vymo, and Giniminds, focusing on customer engagement, team performance, and process optimization. Currently, as the Director of Services at Giniminds, they spearhead initiatives in data enrichment and collaborate with data science teams to deliver impactful business outcomes. Rahul also has a history of establishing customer success teams, driving upsell opportunities, and enhancing client satisfaction across multiple sectors. They pursued advanced education in AI and Machine Learning at the Massachusetts Institute of Technology in 2025.