Akinkunmi Afolabi is a skilled Technical Support Engineer currently at GitHub, where efforts led to the resolution of over 500 customer issues with a 98% satisfaction rate and improved support processes by 15%. Previously a Product Support Lead at Schoolable HQ, Akinkunmi managed a diverse team and enhanced IT Helpdesk efficiency significantly. Experience also includes roles as a Technical Lead and Technical Support Engineer at Tek Experts, along with customer service positions at Cainergy International Limited and project management at the Ministry of Commerce, Trade and Industry. Akinkunmi holds a Bachelor of Technology in Project Management from the Federal University of Technology Akure, earned between 2012 and 2017.
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