Amanda S. has a strong background in customer success and onboarding, with experience leading teams and enhancing customer experiences across various companies. At Ruby, Amanda served as a Customer Onboarding Specialist Team Lead, managing a team of nine, facilitating training, and communicating process changes. Recognition includes a 2019 Q1 Leadership Award. As a Customer Success Manager at eWay-CRM, Amanda focused on customer support, implementation, and retention strategies. A recent position as a Senior Systems Operations Analyst at GitHub involved architecting a system migration and improving Customer Success processes. Prior experience includes project management at ProfessionalChats, emphasizing customer advocacy and retention. Amanda holds a Bachelor of Arts in Philosophy from the University of Missouri-Kansas City.
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