Eva Fengel, MPM, is a seasoned professional in technical support with extensive experience in the software industry. Currently serving as a Senior Support Engineer at GitHub since July 2020, Eva has contributed to the development of a leading AI-powered platform utilized by millions, including top Fortune 100 companies. Prior experience includes roles at npm, Inc. as a Support Tech and at SalesLoft in Client Support, where Eva provided SaaS support and managed performance analysis. Previous positions with Uber and Verizon Wireless involved community support and escalated issue resolution, showcasing a strong customer-centric approach. Eva holds a Master of Science in Project Management from Keller Graduate School of Management and a Bachelor of Science in Network and Communications Management from DeVry University.
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