Fred Nyakagwa is a dedicated IT professional with a robust background in technical support and web development. Currently serving as a Support Engineer at GitHub since October 2023, Fred specializes in technical troubleshooting. Previously at DTONE from September 2019 to June 2022, Fred provided Tier 2 support and contributed to the development of an integrated incident management system. Experience as an L2 Support Engineer at Crossover emphasized ownership of support incidents and improvement through feedback. Additionally, Fred worked as a Web Developer on Upwork from April 2011 to December 2018, creating responsive websites using front-end technologies. Earlier experience as a Systems Administrator at Ufundi Sacco Society Limited included network maintenance and system security administration. Fred holds a Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, earned between 2001 and 2005.
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