Jong Burm (JB) Park is a seasoned professional in the field of customer reliability and technical support, currently serving as a Senior Customer Reliability Engineer at GitHub since August 2021. Prior to this role, Jong held various positions including Technical Support Engineer at SAS and Principal Technical Support Engineer at Tableau Software, where exceptional customer communication and relationship management were pivotal. With extensive experience at Symantec spanning over 14 years, Jong contributed significantly as a Principal Technical Support Engineer, collaborating with engineering teams to address critical customer issues and innovate support processes. Early career experiences include system integration solutions at Bootstrap Computer Solutions and project management at BHP Information Technology. Jong holds a Bachelor of Science degree in Computer Science from Macquarie University and completed additional studies at the University of Wollongong.
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