Krystyna Duniia

Krystyna Duniia is an experienced technology professional currently serving as a Support Engineer at GitHub since January 2023. Previous roles include Senior Technical Support Engineer for integrations at ServiceNow and Escalation Engineer at Zoom Video Communications, where a strong focus was placed on enhancing the user experience of cloud video conferencing solutions. Krystyna has also held leadership positions, such as Head of Client Support at PX, where the emphasis was on customer acquisition and support strategies. Earlier experience includes roles in quality assurance and technical support at companies like Ciklum and a three-year tenure as an instructor at IT STEP Computer Academy. Krystyna's educational background includes a Master's degree in Economic Cybernetics and multiple Bachelor's degrees in System Administration, Finances, and Commercial Activities from various institutions in Ukraine.