Laura D.

Laura D. is a seasoned professional in customer support and operations management, currently serving as a Senior Support Manager at GitHub since January 2023. In this role, Laura leads a team of 12 senior support engineers focused on troubleshooting code and configuration issues while collaborating with a partner manager for operational coverage. Prior to GitHub, Laura held the position of Head of Global Support & Customer Support Site Director at Enjoy Technology, Inc., overseeing a large support organization across the US, Canada, and UK with extensive budget responsibilities. Laura's experience includes a significant tenure at Apple, where responsibilities ranged from managing global finance support to enhancing service order management processes. Academically, Laura D. holds a BA from The University of Texas at Austin and an MBA from Western Governors University.