Muhammad Luthfi is a skilled technology professional with extensive experience in software engineering and customer support. Currently serving as a Support Engineer II at GitHub, working remotely for the Security and Revenue Support Team since February 2023. Previously held the position of Customer Success Associate at The Plant from October 2021 to January 2023, managing customer support activities and escalations. Muhammad also has experience as a ServiceNow Application Developer at Rococo Co., Ltd., where assistance was provided for business process digitalization. Muhammad's software engineering expertise includes roles at Tokopedia, where significant contributions were made to transaction and promotion systems, and at Qlapa and Tokopedia for web service migrations. Educational qualifications include a Master of Engineering from Waseda University and a Bachelor's degree in Computer Science from the University of Indonesia.
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