Roger Winans is an experienced Senior Escalation Engineer at GitHub since March 2017, specializing in providing strategic technical influence to enhance customer issue resolution through collaboration and product improvement. Previously, Roger held the position of Enterprise Support Engineer at Violin Memory, where the focus was on improving global support capabilities and delivering exemplary customer service for mission-critical applications. Prior roles at NetApp included Escalation Engineer and Learning and Performance Specialist, emphasizing mentorship, knowledge management, and training for support engineers. Roger began the career as a Network Administrator at NC Biotechnology Center and as a Network Technician at Oconee Medical Center. Educational qualifications include an AS in Computer Technology from Tri-County Technical College, additional training from NetApp, and studies at Clemson University.
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