Sam Smith is a Senior Manager of Customer Success Architecture at GitHub, focusing on organizational transformation, AI-driven solutions, and cloud technologies. They empower customers to enhance developer productivity and streamline software innovation through effective use of the GitHub platform and AI tools, currently managing a team responsible for over $185 million in annual recurring revenue. Previously, Sam held various roles at Bain & Company, including Development Manager and Software Architect, where they led teams to develop and optimize software applications across a global scale. They also served as a Senior Application Development Account Manager at Microsoft, advocating for customer success in DevOps transformations and application modernizations. Sam holds a Master of Science in Engineering Management from Tufts University and a Bachelor of Commerce in Computer Science from the University of Canterbury.
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