Austin Pierce

Austin Pierce currently serves as a Support Engineer at GitLab, where responsibilities include resolving over 200 customer tickets related to self-managed and SaaS GitLab issues, with proficiency in troubleshooting Linux and GitLab applications. Prior to this role, Austin held multiple positions at Cellular Sales, culminating in the role of Operations Support Staff Analyst, where technical leadership was provided to a 30-member team. Experience also includes delivering training to new employees and supporting customer interactions in high-volume environments. Previous roles include serving as a Server at Ruby Tuesday and a Cashier at Walmart. Austin is pursuing a degree in Computer Information Technology with a focus on Systems Administration and Management at Pellissippi State Community College, having previously completed coursework in Computer Science at The University of Tennessee at Chattanooga.