Cody West is an experienced Support Engineer at GitLab, Inc. since August 2018, where responsibilities include engaging with customers to address issues, collaborating with product and development teams for feature enhancements and bug fixes, and creating or updating documentation based on customer interactions. Cody also participates in an on-call rotation for 24/7 emergency customer response and maintains high ticket performance and satisfaction. Previously, from September 2015 to August 2018, Cody served as a ColdFusion/Java Analyst at Hostek, managing uptime, performance, and maintenance of ColdFusion and Lucee applications on a large server network while conducting debugging, profiling, and root cause analysis.
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