David Wainaina is a highly experienced Senior Support Engineer at GitLab since March 2020, with a robust background in technical support and systems development. Prior experience includes roles as an L2 Customer Support Engineer at Optiva Inc. and MS.SaaS Operations at Aurea Software, where David provided high-level technical support and managed incident resolutions. Additional expertise stems from freelancing as a system developer and Linux administrator, focusing on USSD and SMS application development throughout Africa. David holds a Bachelor's degree in Business Information Technology from Jomo Kenyatta University of Agriculture and Technology and has extensive experience in database management, application support, and customer satisfaction across multiple firms in the telecom and financial sectors.
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